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Privacy Policy

Who are We?

Throughout this document, ‘Masport’, ‘We’, ‘Us’, and ‘Our’ refers to Masport Limited and their wholly owned subsidiaries. Masport’s headquarters are in New Zealand, and our Australian subsidiary, Masport Australia Pty Limited, is located in Australia.

We own or represent a number of brands, including Masport, Morrison, Ziegler & Brown, Al-ko and Solo.

Our Privacy Principles

Masport is committed to protecting the privacy of the personal information we collect through our websites. This includes:

  • Storing your personal data securely

  • Only using or sharing your personal data to fulfil the purpose for which it was collected (unless we have your explicit consent for another use, or we have a legal obligation)

  • Removing or anonymizing your personal data when it is no longer needed, in line with our data retention policy

  • Allowing you to exercise any rights you may have to view, correct or request removal of your personal data

This document sets out how we collect, manage, use and share your personal information. It also explains what rights you may have over any personal information we hold about you, and how you can exercise those rights.

How We Collect Information

Masport collects a range of data when you interact with our websites. Some of the data collected is personal information about you. The personal information we collect includes:

  • Data you give to us directly, typically via completing online forms, placing orders or subscribing to services

  • Data we gather automatically, such as your IP address, device type, browser type, pages visited and links clicked

We use cookies and similar tracking technologies on our websites to gather activity data, which can include personal information such as your IP address. To find out more about what cookies are, how we use them, and how you can control or disable their use, please see our Cookies Policy.

We use Google Analytics to collect information that helps us understand how our customers use our sites. You can read more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy/ . You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout .

Note that we do NOT use Google Analytics data to analyse the activity of individual website users - we only use the data in aggregated form.

We also use remarketing services from Google and Facebook for targeted advertising. You can opt out of these services at the following links:

Google: https://www.google.com/settings/ads/anonymous

Facebook: https://www.facebook.com/settings/?tab=ads

How We Use Your Information

We may use your personal information in the following ways:

  • to provide services, information or support requested by you through our website
  • to provide operational website or product-related communications such as changes to polices or terms, product safety notices
  • to improve our sites and optimise your user experience
  • to verify your identity in the event we need to communicate with you confidentially, or in our efforts to detect and prevent malicious or fraudulent activity
  • to send you marketing communications, where we have your explicit permission to do so
  • to aggregate for website activity analysis and reporting

How We Share Your Information

We may share your personal information with:

  • Wholly owned subsidiaries of Masport Limited

  • Third party service providers who assist us in:

    • Providing web site functionality

    • Fulfilling requests you have made or orders you have placed

    • Providing other services you have given us permission to provide

For example website providers, payment processors, warranty service providers, marketing companies, analytics providers

  • Law enforcement and government agencies, where we believe it is required to comply with applicable law, or to exercise or defend our legal rights. This may include exchanging information with other organisations to assist in fraud detection, credit reporting and credit risk processes

  • A buyer (or their agent) in connection with an actual or proposed acquisition, purchase or merger of any part of Masport’s business

  • Any other person or organisation where we have your specific, informed consent

How We Store and Protect Your Information

Masport is committed to protecting your information from unauthorised access.

We use SSL technology to ensure all information transferred between your browser and our websites is encrypted. Our databases and computer systems have appropriate technical and physical security measures in place to ensure your data is protected.

If you reside in the European Economic Area (EEA), you should be aware that your personal data is transferred outside the EEA, to our servers in New Zealand and Australia.


How Long We Keep Your Information

This depends on the purpose or purposes for which the information was originally collected. In basic terms, the retention period will be the longest of:

  • The period of time needed to fulfil the purpose for which you provided the information, plus an additional 90 days to allow for any follow up

  • Where you have granted us additional usage permissions; as long as the permissions you have granted us are relevant and have not been revoked by you

  • Where you own one of our products and have chosen to register its warranty; the full period of the warranty for that product, plus additional time we deem necessary to provide service, safety or recall notifications for the expected life of the product

  • Where we have an ongoing business relationship with you; the full duration of our business relationship, plus any additional time we need to manage all issues arising from the termination of that relationship

  • Where we believe we have a legal obligation to retain data; as long as the legal obligation exists.


Your Rights

You have rights to access personal information we hold about you. The extent of these rights varies depending on where you live, but may include:

  • The right to view and correct any of your personal information

  • The right to request removal of any of your personal information (“The right to be forgotten”)

  • The right to object to the way we are using your personal information

  • The right to revoke any specific permission you have previously given us for use of your personal information

  • The right to unsubscribe from communications we send you or subscription services we provide

If you wish to find out more about exactly what rights you have to your personal information, contact the authority responsible for privacy law in your country or region. To exercise any rights that you have, please contact us via the contact information shown below.

Changes to Our Privacy Policy

We may change this Privacy Policy at any time. Any changes to this Privacy Policy are effective immediately upon posting to our websites.

Contacting Us

All inquiries and data requests relating to our privacy policy and your personal information should be emailed to [email protected]

Cookie notice

Our website uses cookies. You can find out more about cookies, how we use them and how to control them below.

By using this website you consent to the use of cookies in accordance with this Cookie Notice. If you do not consent to the use of these cookies please disable them following the instructions in this Cookie Notice so that cookies from this website cannot be placed on your device.

What is a cookie?

Cookies are small text files which are sent to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies act as a memory for a website, allowing that website to remember your device on your return visits. Cookies can also remember your preferences, improve the user experience as well as tailor the adverts you see to those most relevant to you.

Cookies are widely used on many websites. When you or your business are not immediately identified by a cookie (including your location), the cookie will recognise your computer at a later time. The cookies used on this site cannot read your hard drive nor can they control or perform any command on your computer.

You can find more information about cookies, including how to see what cookies have been set on your device and how to manage and delete them at www.aboutcookies.org

Types of cookies

Session and persistent

We may use session cookies which exist only until you close your web browser. We may also use persistent cookies which exist for a longer, specified period of time.


Cookies on our website are used for one or more of the below purposes.

Purpose Description
Strictly Necessary Cookies which are strictly necessary to provide services requested by the user
Performance Cookies which collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages
Functionality Cookies which allow a website to remember choices a user makes (such as user name, language or the region) and provide enhanced, more personal features
Targeting or advertising Cookies which are used to deliver adverts more relevant to a user and his or her interests.  They are also used to limit the number of times a user sees an advertisement as well as help measure the effectiveness of the advertising campaign

We may use the information generated by cookies to track traffic patterns on our website, to accurately market towards website users and the parts of the website that they access and/or otherwise to utilise the information for developing our marketing strategies.

Third party cookies

Our website may allow third party cookies to be set by services that appear on it. These cookies are not in our control. For further information about how the third party uses cookies, please visit the relevant third party website. Details of any third party cookies used on this website, including their purpose, will be outlined in the table below.

Cookies used on this website

Below is a summary of the cookies used on this website.

Name Purpose Category Persistence Origin
__utmb Used by Google Analytics to establish a session and to determine the period of dwell time Performance Session Third party
__utma Used by Google Analytics to identify unique visitors Performance Persistent Third party
__utmz Used by Google Analytics to store referral information Performance Persistent Third party
___utmv Used by Google Analytics to segment visitors by a custom demographic Performance Persistent Third party
___utmx Used by Google Analytics to determine the most effective design for the site Performance Persistent Third party
exp_tracker These cookies are set by our content management system upon arrival to our site. Performance Persistent First party
exp_last_activity These cookies are set by our content management system upon arrival to our site.

These cookies are deleted when a user closes their browser.
Performance Session First party
exp_flash Used to keep track of changes for the current logged in member. Used in conjunction with logged in members only.
Expires: 1 day from date set/update.
Performance Persistent First party
hideCookieMessage This cookie is set by the Morrison website in order to stop the cookie acceptance message from appearing. Performance Persistent First party

How to control and delete cookies

The majority of web browsers accept cookies, but you can usually change the browser's settings to refuse new cookies, disable existing ones or simply let you know when new ones are sent to your device.

In order to set your browser to reject cookies, refer to the help instructions supplied by the browser provider (usually located within the "Help", "Tools" or "Edit" menu). More detailed guidance can be found at www.aboutcookies.org

Please be aware that, if you refuse or disable cookies, some of the website's pages may be unavailable and some functionality may be lost. In addition, disabling a cookie or category of cookie does not delete the cookie from your browser. You will need to do this yourself from within your browser.

Changes to our use of cookies

Any changes to our use of cookies for this website will be posted here and if necessary, signposted from our web pages highlighting any changes.

Linked Websites

This website may contain links to other websites some of which are not maintained by Masport. These links are provided for convenience only and Masport has no responsibility for those websites and/or any cookies from those sites. Masport are not responsible the content and/or the use to which any information provided to and/or obtained from such websites, and the link to those sites should not be taken as the endorsement, approval or recommendation by Masport as to the protections available in accessing such sites and/or the content of such sites including but not limited to the cookies that such sites may utilise.

Contact Information

If you have any queries in relation to this notice, please contact us at [email protected]